Refund policy

Refund and returns

We do not accept returns for perishable goods such as drinks. Please get in touch with our Customer Care Team if you have any questions or concerns about a specific item. 

You can always contact us for any return question at operations@nordicfoodandbeverage.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defected, damaged or if you receive the wrong item so that we can evaluate the issue and make things right.

Order Returns or Cancellation

All orders are automatically processed on our secure merchant processor and sent to our team for shipment as soon as orders are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We must adhere to the following cancellation policy:

If you cancel your order before it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

If you cancel your order after it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are refused at delivery will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.

Return Policy

Food and beverage is a precious commodity and we must respect it. Our selection is the fruit of hard work from various artisans and small producers who create unique and special products for customers to enjoy.  While this may be so, our team is committed to Customer Satisfaction & Happiness.

If you are unsatisfied with the quality of the product you have purchased from our store, you must inform us within 24 Hours from delivery for an exchange or replacement. To be eligible for a return or exchange, your purchased product must be unused and in the same condition in which you had received it in. Maintaining products in the best possible condition becomes the responsibility of the customer once orders have been collected from our facilities or delivered to your location.